Apr 12, 2024
Did you learn customer service at dental school? Most dental professionals barely scratch the surface of business-related subjects in their education.
But to have a thriving dental practice, you need to deliver an unparalleled patient experience. And for that, learning the art of customer service is a must.
To explain...
Apr 5, 2024
They said success would make us happy. They were wrong. Let's find out what truly matters.
Healthcare professionals are often caught in the pursuit of success at the expense of their well-being, often leading to burnout or disenchantment with their jobs.
Today’s episode redefines what true success and happiness look...
Mar 29, 2024
Infection control is sometimes an afterthought in dental practices. When overlooked, it comes with hidden costs and many dangers for patients and practitioners.
Today’s episode features Michelle Strange, a trailblazing nomadic dental hygienist, educator, and advocate for advanced dental hygiene practices.
With over...
Mar 22, 2024
If you’re a PPO practice, you might be feeling the squeeze from decreasing insurance reimbursements. Many hygiene-heavy family practices are in the same boat, struggling with the impact of insurance on their bottom line.
Today’s episode features Dr. Andrew Turchin, a master of cosmetic and reconstructive dentistry,...
Mar 15, 2024
Have you ever felt like your dental visit was more about the procedure than you? Well, the issue is that doctors are only trained to perform procedures and not on customer service.
To shed more light on this issue is today’s guest, Dr. Michael Sonick, a respected periodontist whose mission is to treat people, not...