May 7, 2021
On this episode of the Raving Patients Podcast, Len sits down with Karen Daw to discuss how to promote safety within your practice to your patients. There's no doubt we live in an interconnected age. That is, we have more access to information than any time in human history. With so much access to information, we seem to be losing the fine art of communication. And in the era of COVID-19, safety dialogue is more important than ever. By incorporating safety efforts in our communication, we will reassure patients visiting the dental practice is safe and maximize the appointment time with less turnover per chair while providing necessary care.
Takeaways from this episode include:
- What are ways we can accomplish communicating safety to our patients.
- Walking the walk - training required in IC and OSHA
- Resources to help practices perform as a high-level team in this area
Karen Daw is an award-winning national speaker, author of numerous articles and CE courses on safety in dentistry, and a trainer for practices and healthcare systems across the country. She earned her BA from the Ohio State University and her MBA with concentrations in Healthcare Administration and Business Management. After graduating, Karen was recruited from the Emergency Department to her roles as Assistant Director of Sterilization Monitoring and Health and Safety Director for the OSU College of Dentistry.
Karen is a proud member of the Organization for Safety Asepsis and Prevention, where she also served as co-chair for their Annual Conference and Infection Control Boot Camp.