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The Raving Patients Podcast

Oct 16, 2020

On this Facebook Live series converted into a podcast, Len sits down with Brennon Dean to discuss how technology is adapting to COVID-19. And, how you can leverage that to technology to become more efficient.


Takeaways from this episode include: 

1) Paperless and why it's a good idea for your practice, especially in a world with COVID-19

2) Automating the routine tasks and how that saves you money

3) Online scheduling / FlexBook -- one of our newest features. What makes it different and why it works so well

4)How the above tie in to creating a great experience and creating raving patients


Brennon Dean is the founder and creator of Flex Dental, one of the fastest-growing paperless and practice efficiency platforms that serves clients across the United States and Canada. Flex is perhaps best known for its patent-pending treatment planning and case presentation platform, but offers practices a comprehensive suite of tools that includes two-way text messaging, integrated in-office and online payments, recall & reminders, mobile apps for iOS and Android, FlexBook, the most-advanced online scheduling solution on the market today and much more. 


Flex was born in a dental practice — Brennon and his wife, Dr. Jennifer Dean, own and operate Rancho Santa Fe Family & Cosmetic Dentistry near San Diego, Calif. After opening the practice in 2016 and finding himself frustrated with the lack of easy-to-use patient communication software on the market, Brennon began to develop his own applications to make operations smoother, save the team time and improve patient treatment case acceptance. When a specialist the office refers to saw one of the applications Brennon had built, he had to try it out in his pediatric practice and Flex had its first client. 


Today, Flex clients send and receive nearly 3 million text messages a month, process over $10 million in transactions and collectively serve the oral health needs of more than 2 million patients. 

Prior to finding himself in the dental industry, Brennon held a variety of technology, business analytics and IT roles at Sony Electronics, 24 Hour Fitness and ResMed, a pioneer in cloud-based medical device technologies.